Huntsman Security Support

Huntsman Security support

Cyber resilience relies on strong vendor support

Huntsman Security Support and Maintenance offering is focused on providing you with on-going feature enhancements, access to bug fixes and patches, and the opportunity to talk to a product specialist to resolve any product related difficulties.

Our technology is intelligently designed, so it needs minimal support and updates. Unlike traditional security solutions, you don’t need daily signature database updates and/or tuning to meet new or unexpected security violations or compliance requirements.

As a Huntsman Security customer, you will receive Maintenance and a choice of three levels of Support matched to your needs:

  • Standard – business hours
  • Premium – extended hours
  • Customised support

Maintenance

Huntsman Security ordinarily releases two new versions of its core software per year, either as minor or major releases. The purpose of these releases is to provide customers with (i) updated versions of the software incorporating all interim patches, and (ii) any new features enhancing the functionality of the software.

Standard Support

Huntsman Security’s Standard Support is available locally in each country of operation and provides you with phone and e-mail support during business hours, excluding gazetted public holidays, on an as requested basis.

  • Logging of calls via email or phone
  • Reporting of product faults
  • Problem identification
  • Access to patches and bug fixes
  • Product upgrades through the Maintenance program

Premium Support

Huntsman Security’s Premium Support service provides you with phone and e-mail support based on extended or global business hours. Lodgement of any Priority 1 issues is available 24×7. This level of support includes:

  • Logging of calls via email or phone
  • Reporting of product faults
  • Problem identification
  • Access to patches and bug fixes
  • Product upgrades through the Maintenance program

Customised Support

Other support options, such as dedicated support resources or on-site support, can be customised for our customers.

General Conditions

Huntsman Security will maintain support for the current release of the software and two previous major releases.   Older versions of the software may not be supported under this program.  Problem resolutions may require an upgrade to a more current version of the software.

 

Find out more about Huntsman Security Support 

Email for  more info