When providing managed services such as managed firewalls or endpoints the set-up overhead is relatively low. By comparison, when you embark upon setting up a SOC, which has several moving parts and needs a good deal of consideration, the cost is considerably greater.
Setting up SOC services from scratch can take between 6 and 12 months depending on where it sits in your list of priorities. It includes the following stages:
- Defining the service – the number and type of use cases e.g. boundary monitoring
- Evaluating technology and trialling it
- Platform configuration, data inputs, dashboards and reports
- Processes – investigation and incident management
- Creation of sales & marketing material – web pages, sales collateral, customer contracts, SLAs etc.
- Planning and undertaking training – technical and sales
The primary consideration when looking at your costs is the number of use cases that you decide to run with. Each one included in the service adds to both set-up and operational costs. The second consideration is whether you have to set-up and configure a new platform or service for every new customer OR have a multi-tenanted platform that you only need to set up once for multiple customers.
As a Managed Service Provider, you bear the whole cost of the SOC set-up as well as the resources needed to operate the services. This begs the questions: